JAL started accepting reservations for the “JAL Smiles Campaign” at 0:00 a.m. on March 9, but immediately after that, there have been problems with website access.
The JAL Smile Campaign was a time sale with all domestic routes at 6,600 yen one-way, and was to be held to stimulate demand for travel at this time, as the Corona disaster had prevented travelers from traveling, but the policy of wearing masks was relaxed from March 13, 2012.
According to the company, the website has been difficult to access immediately after the start of the sale due to the concentration of access, but in the case of reservations made via the website, in addition to access to the website itself, there is congestion in the online reservation service, causing a double connection difficulty. For this reason, the company says it is easier to connect via the application. At this time, the company has increased the number of operators to respond to requests, but the response rate here has also been poor.
The company has not yet received word on the restoration of the site, and has advised users to refrain from accessing the website, saying that it will keep them updated on the status through SNS and the company website.
© Source travel watch